Royalen Privacy Policy

We respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This Royalen Privacy Policy explains what information we collect, why we collect it, and how we use, store, and safeguard it when you visit royalen.com. By registering an account or browsing our platform, you acknowledge that we process your data in line with the practices described below.

Information We Collect

At Royalen, we collect certain personal and technical information to provide you with a secure and enjoyable gaming experience. Our Royalen Casino platform gathers this data during registration, deposits, withdrawals, and general use of our services.

• We collect your name, date of birth, email address, phone number, and residential address during account registration.
• We gather payment details such as card information or crypto wallet addresses (BTC, ETH, DOGE, USDT, USDC, TRX) when you make a deposit or request a withdrawal.
• We track your gaming activity, including bets placed, games played, and session duration, to improve our services and detect irregular behaviour.
• We record technical information such as IP address, device type, browser, and operating system when you access Royalen via web, mobile site, or our download app.
• We may collect verification documents (ID, proof of address) as part of our Know Your Customer (KYC) obligations.

How We Use Your Data

Here at Royalen Casino, we use your information for legitimate business purposes connected to running a fair and secure online casino. We at Royalen never sell your personal data to third parties for marketing purposes unrelated to our services.

• We use your data to verify your identity and confirm you meet our eligibility and age requirements.
• We process your payment information to handle deposits, withdrawals, and to enforce our withdrawal limits and wagering requirements.
• We analyse your gaming patterns to offer you relevant promotions such as our Welcome Offer, Royal Wheels, or cashback rewards.
• We use your contact details to send important account notifications, security alerts, and — where you have opted in — marketing communications.
• We may use your data to comply with legal, tax, and regulatory obligations in applicable jurisdictions.

Legal Basis for Processing

Our Royalen platform processes your personal data based on several legal grounds. We rely on contractual necessity to provide our services, legal obligation to comply with anti-money laundering and licensing requirements, legitimate interest to prevent fraud, and your consent where required, such as for marketing emails. You may withdraw consent at any time by contacting our support team.

Cookies and Tracking Technologies

We at Royalen Casino use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Our cookies help us understand how you interact with games, promotions, and pages across royalen.com. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Sharing and Third Parties

We may share your information with trusted third parties who help us operate our business. Our Royalen team works with payment processors, identity verification providers, game developers such as BGaming and AvatarUX, and regulatory bodies when legally required.

• We share necessary data with payment providers to process deposits and withdrawals securely.
• We share information with identity verification services to confirm your age and identity in accordance with our KYC procedures.
• We disclose data to regulators or law enforcement agencies when legally obligated to do so.
• We may share limited data with marketing partners, but only with your explicit consent.

Data Security

We at Royalen implement industry-standard security measures, including encryption, secure servers, and restricted access protocols, to protect your personal information from unauthorised access, loss, or misuse. Our Royalen Casino security team continuously monitors our systems to identify and address potential vulnerabilities. Despite our efforts, no online platform can guarantee absolute security, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Our Royalen records related to transactions, KYC verification, and account activity may be kept for a minimum period mandated by applicable financial regulations, even after you close your account.

Your Rights

We recognise that you have rights regarding your personal data. Our Royalen support team is available to help you exercise these rights promptly and transparently.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to object to certain types of data processing or request restriction of processing.

To exercise any of these rights, you can contact us at support@royalen.com or reach out to our live chat, available 24/7.

Restricted Territories

Our Royalen platform is intended for players in permitted international markets and is not offered to residents of restricted jurisdictions, including the USA, Israel, and several other listed territories. We do not knowingly collect or process personal data from individuals residing in restricted countries, and we reserve the right to close accounts found to violate this restriction.

Children's Privacy

We at Royalen Casino do not knowingly collect personal information from anyone under the legal gambling age in their jurisdiction. Our services are strictly intended for adults, and we take appropriate measures to verify age during registration.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Our Royalen team will notify you of significant changes through email or a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Royalen Privacy Policy or how we handle your personal information, please contact our support team at support@royalen.com. We are available around the clock through live chat to address your privacy concerns and requests.